Terms & Conditions

Last updated: October 2025

Please read these Terms and Conditions carefully before using this website. By accessing or submitting an enquiry through our site, you agree to these terms.

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1. General

This website is operated by Hancock Rocking Chairs (referred to as "we", "us", or "our"). The content on this site is provided for general information and to help you enquire about our products and services.

We reserve the right to update, change, or replace any part of these Terms at any time. Any changes will take effect once published on this page.

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2. Enquiries and Orders

This website allows you to submit an enquiry about our products or request a quote. Submitting an enquiry does not create a purchase contract.

• All pricing and availability are provided upon request and confirmed directly by us.
• Orders are confirmed only after we have discussed your requirements, provided a quote, and received your acceptance (and, where applicable, an initial deposit).
• Because each piece is custom made, variations in materials, finish, and dimensions may occur.

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3. Payment

Payments are processed manually, not through this website. Payment terms, deposits, and balances will be agreed upon in writing (by email or invoice).

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4. Shipping or Collection

As most products are handcrafted, delivery or collection times will be confirmed during the order process. Pick-up is preferred unless otherwise arranged. Any delivery costs will be communicated before confirmation.

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5. Intellectual Property

All content on this website, including text, images, graphics, and design, is the property of Hancock Rocking Chairs and may not be copied, reproduced, or distributed without written permission.

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6. Accuracy of Information

We aim to ensure that all information on this site is accurate and up to date. However, occasional errors or omissions may occur. We are not liable for any reliance you place on the information provided here.

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7. External Links

This site may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of any external site.

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8. Limitation of Liability

To the fullest extent permitted by law, Hancock Rocking Chairs will not be liable for any loss, damage, or expense arising from your use of this website or reliance on its information.

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9. Privacy

Your personal information is handled in accordance with our Privacy Policy

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10. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes relating to these Terms will be subject to the jurisdiction of the New Zealand courts.