Privacy Policy

Last updated: October 2025

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us through our enquiry form.

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1. Information We Collect

When you submit an enquiry through our contact form, we collect the following details:

  • Full name
  • Email address
  • Mobile number

We only collect this information so we can respond to your enquiry and provide the information or quote you’ve requested.

No payments are processed through this website, and we do not collect any credit card or financial details.

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2. How We Use Your Information

We use your personal information to:

  • Respond to your enquiry or request for information
  • Provide quotes or arrange follow-up communication
  • Keep a record of communications for customer service purposes

We will not sell or share your personal information with third parties for marketing purposes.

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3. Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors use our website and to help improve user experience.
GA4 automatically collects certain non-personal data, such as:

  • Pages visited and time spent on the site
  • Device type, browser type, and operating system
  • General geographic location (city-level)

This information is collected in aggregate and cannot be used to personally identify you. GA4 may use cookies or similar technologies to track website performance. You can learn more about how Google uses your data here: https://policies.google.com/technologies/partner-sites

If you prefer, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

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4. Storage and Security

We take reasonable steps to keep your personal information secure and protect it from loss, misuse, or unauthorised access. Your data is stored securely and only accessed by authorised personnel.

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5. Sharing of Information

We may use trusted third-party service providers (such as our website hosting platform or email service) to help operate this website. These providers may process your information on our behalf but are required to protect your data and use it only for the intended purpose.

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6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to any personal information we hold about you
  • Ask for corrections if that information is inaccurate or incomplete
  • Request that your information be deleted

To exercise these rights, please contact us using the details below.

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7. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: hello@hancockrockingchairs.com
Phone: 027 497 7747
Business Name: Hancock Rocking Chairs

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